Overview
EST designs transformations that deliver on UCSF’s strategic goals.
What We Do
EST bridges the gap between strategic ambition and operational reality.
We integrate process redesign with technology implementation, enabling UCSF to work smarter, faster, and more effectively. Our role is to ensure that digital and operational transformations deliver not just systems—but new ways of working that improve experience, equity, and outcomes.
What we do:
- Analyze current-state processes and identify opportunities for improvement.
- Redesign workflows with Lean and continuous improvement approaches.
- Partner on technology selection and readiness.
- Create enterprise roadmaps that sequence change for maximum impact.
- Guide leaders and teams through the adoption of new tools and processes.
Our value:
EST ensures UCSF’s technology investments translate into real business and mission outcomes.
Capabilities
- Business process mapping and redesign.
- Lean, continuous improvement, and value stream analysis.
- Technology readiness, assessment, and integration planning.
- Transformation roadmap development.
- Support for implementation, stabilization, and sustainment.
Outcomes
- Processes that are more efficient, equitable, and user-friendly.
- Stronger alignment between people, process, and technology.
- Transformation roadmaps that prepare UCSF for future growth.